Degraded Performance of Nuki Web and REST API

Incident Report for Nuki

Resolved

This incident has been resolved.

Posted Nov 09, 2026 - 15:03 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 09, 2026 - 12:57 CET

Investigating

We're currently experiencing degraded performance on some services. Some users may notice slower response times.

Our team is investigating and we'll post updates here when we have more information for you.

Posted Nov 09, 2026 - 12:48 CET

This incident affected: Smart Hosting Service (SHS) (Airbnb, Eviivo, Guesty, Smily, Smoobu), Nuki Remote Access, Nuki Web, Nuki REST API, Firmware Updates, and Smart Home Integrations (Amazon Alexa, Google Home).