Incident affecting Matter setup

Incident Report for Nuki

Resolved

The incident has been resolved. We apologise for the inconvenience caused by this issue.

Posted Jan 09, 2026 - 11:31 CET

Monitoring

A fix is being deployed and we are monitoring the results.

Posted Jan 09, 2026 - 10:00 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 09, 2026 - 07:45 CET

Investigating

We're currently experiencing an incident which prevents Matter from being activated on some devices.

We are working to identify the cause and will provide updates on a fix in due course.

We apologise for the inconvenience caused.

Posted Jan 08, 2026 - 16:49 CET

This incident affected: Smart Home Integrations (Matter).