Outage of Amazon Web Services

Incident Report for Nuki

Resolved

We are no longer seeing any errors on our side for the affected outage at AWS. We will resolve this issue, but will continue to keep a close eye on the matter. We apologise for the inconvenience this outage has caused.

Posted Oct 20, 2025 - 12:56 CEST

Update

Services are returning to normal. We will continue to monitor.

Posted Oct 20, 2025 - 12:07 CEST

Update

We are continuing to monitor for any further issues.

Posted Oct 20, 2025 - 12:02 CEST

Monitoring

Some of our external partners are affected by the global Amazon Web Service (AWS) outage.

The outage has now been resolved and services are slowly returning to normal. Please see https://health.aws.amazon.com/health/status for more details.

We apologise for this inconvenience caused by this outage and the delayed communication on this matter, as our Status Page provider was also affected by this outage.

Posted Oct 20, 2025 - 11:49 CEST

This incident affected: Smart Hosting Service (SHS) (Airbnb) and Smart Home Integrations (Amazon Alexa).